Shipping policy

Double Tops Originals Shipping Guidelines

At Double Tops Originals, we’re committed to getting your order to you quickly and efficiently, so you can enjoy your new darts gear without delay. Below is an overview of our shipping and dispatch procedures:

How Quickly Will My Order Be Dispatched?

We typically dispatch orders within 1-3 business days. Once your order has been processed and shipped, you’ll receive an email with tracking details. While we aim to dispatch quickly, factors such as stock levels and order volume may occasionally extend this timeframe.

What Are the Shipping Costs?

Standard delivery usually costs £3.99 within the UK, but from time to time to offer free delivery which would be communicated on the announcement bar at the top of each page  For other orders, delivery charges vary depending on your delivery location, and the exact rate will be calculated during checkout.

When Will I Receive My Order?

Once your order is placed, our team begins preparing it for shipment within 1-3 business days. After shipping, you’ll receive an email with tracking information. Delivery times vary by location:

  • UK: 2-4 business days

  • Europe: 4-8 business days

  • USA & Canada: 6-10 business days

  • International: 10-20 business days

If the nearest fulfillment center is out of stock, your order may be routed through another location, which could extend the delivery time slightly. However, we strive to minimise any delays.

Need to Change Your Delivery Address?

Please double-check your delivery address at checkout. Our fulfillment process is highly automated, and once your order reaches a certain stage, we won’t be able to modify the address.

Where Will My Order Be Shipped From?

We are based in the UK and work with a network of global fulfillment centers to ensure fast and efficient delivery. Your order may be shipped from one of the following locations:

  • United Kingdom (Crewe, UK)

  • Europe (Chlumec – Hrbovice, Czech Republic)

  • USA (Miami, Florida / San Jose, California)

Will I Have to Pay Customs Fees?

For international orders, customs fees or taxes may apply. These are determined by your local customs office and are beyond our control. We recommend contacting your local authorities to estimate any potential charges before placing an order.

What If My Order Is Lost?

If you believe your order is lost, please take the following steps before contacting us:

  1. Review your Shipping Confirmation Email and Tracking Number to verify the shipping address.

  2. Check with your local post office to see if the package is being held.

  3. Ask your neighbours in case it was delivered to them by mistake.

If your package is still missing, contact us at support@doubletopsoriginals.com with your order number, and we’ll assist you in tracking it down. Please note, if the address provided was incorrect, we can send a replacement, but you will be responsible for the associated costs.

We hope this shipping guide helps clarify our process. If you have any further questions, our customer service team is happy to assist. Happy throwing! 🎯